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script.async = true; script.defer = true; document.body.appendChild(script); }); </script> </div> <div class="row pt-4"> <div class="col mb-4"> <h3 class="py-4">About Us</h3> <p>Dont let a pest be a permanent guest </p><p>Lady Bug Pest Control & Specialist Cleaning Company offer the following services </p><p>Rats</p><p>Mice</p><p>Squirrels </p><p>Bird Control</p><p>Solar Panel Proofing </p><p>Wasps</p><p>Ants</p><p>Cockroaches</p><p>Bed Bugs</p><p>Fleas</p><p>Moths</p><p>Woodworm </p><p>plus other unwanted pests </p><p>Specialist services include</p><p> Crime Scene Cleaning</p><p>Needle Sweeps</p><p>Gutter Cleaning</p><p>Basement & Loft Clearances </p><p>We have offices in Beckenham, Shirley & Coulsdon </p><p>We are a local, Friendly & Reliable company with plenty of satisfied customers, check out our google reviews </p><p>Our clients range from Domestics, Landlords, Property Management, Schools, Developers, Letting Agents and many more our client port folio is constantly expanding </p><p>Dont delay give us a call to see how we can provide the solution to your problem 🐞</p> </div> </div> </section> <section id="photos-section" class="mb-4"> <h3 class="mb-4">Photos</h3> <div class="gallery row g-4 row-cols-1 row-cols-md-2 row-cols-lg-3 row-cols-xl-4 align-items-stretch"> <div class="col"> <a href="javascript:void(0)" data-bs-toggle="modal" data-bs-target="#imageGalleryModal" data-index="0" data-gallery="mainGallery"> <div class="ratio ratio-4x3"> <img class="img-gallery" src="https://app.reputably.uk/uploads/1535/b4d9a5e82a0b1c488280b6a352f9d76b.jpeg" alt="" title=""> </div> </a> </div> <div class="col"> <a href="javascript:void(0)" data-bs-toggle="modal" data-bs-target="#imageGalleryModal" data-index="1" data-gallery="mainGallery"> <div class="ratio ratio-4x3"> <img class="img-gallery" src="https://app.reputably.uk/uploads/1535/e8acdca0b0bbfded5c4c0ce0a772178b.jpeg" alt="" title=""> </div> </a> </div> <div class="col"> <a href="javascript:void(0)" data-bs-toggle="modal" data-bs-target="#imageGalleryModal" data-index="2" data-gallery="mainGallery"> <div class="ratio ratio-4x3"> <img class="img-gallery" src="https://app.reputably.uk/uploads/1535/71fdcc6bf19905369bd64a7f0fab2037.jpeg" alt="" title=""> </div> </a> </div> <div class="col"> <a href="javascript:void(0)" data-bs-toggle="modal" data-bs-target="#imageGalleryModal" data-index="3" data-gallery="mainGallery"> <div class="ratio ratio-4x3"> <img class="img-gallery" src="https://app.reputably.uk/uploads/1535/ea4b7ca7cb998b14bb900eecb5cfeece.jpeg" alt="" title=""> </div> </a> </div> </div> <script> document.addEventListener('DOMContentLoaded', function () { const images_mainGallery = [{"PhotoID":"546","CompanyID":"1535","LocationID":"1538","Image":"b4d9a5e82a0b1c488280b6a352f9d76b.jpeg","Title":null,"Caption":null,"AltText":null,"Width":null,"Height":null,"Size":null,"CreationDate":"2023-10-31 14:38:24"},{"PhotoID":"547","CompanyID":"1535","LocationID":"1538","Image":"e8acdca0b0bbfded5c4c0ce0a772178b.jpeg","Title":null,"Caption":null,"AltText":null,"Width":null,"Height":null,"Size":null,"CreationDate":"2023-10-31 14:38:24"},{"PhotoID":"548","CompanyID":"1535","LocationID":"1538","Image":"71fdcc6bf19905369bd64a7f0fab2037.jpeg","Title":null,"Caption":null,"AltText":null,"Width":null,"Height":null,"Size":null,"CreationDate":"2023-10-31 14:38:24"},{"PhotoID":"551","CompanyID":"1535","LocationID":"1538","Image":"ea4b7ca7cb998b14bb900eecb5cfeece.jpeg","Title":null,"Caption":null,"AltText":null,"Width":null,"Height":null,"Size":null,"CreationDate":"2023-10-31 14:38:24"}]; 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Please try again."); $('#success').addClass("d-none"); } }); return false; }); </script> </div> <div class="col-lg-7 col-xl-8"> <div class="review-item pb-5" data-rating="1"> <div class="stars mb-2"> <i class="fas fa-star"></i><i class="far fa-star"></i><i class="far fa-star"></i><i class="far fa-star"></i><i class="far fa-star"></i> </div> <h4>Unprofessional Owner, Terrible Service: A Warning to Avoid This Firm</h4> <p class="py-2">The owner's unprofessional behavior at this firm was truly astonishing. When I attempted to book a moving-in survey, I was met with hostility and a complete lack of engagement from the person who turned out to be the owner. Despite this, I proceeded with the survey, assuming it was just an issue with a staff member who wouldn't be directly involved in the work. However, even a simple request for a specific time slot seemed to set off the staff member, who claimed it was impossible. I politely asked for a courtesy text due to the fact that we were moving into a new house and needed to coordinate other arrangements, but the response I received was dismissive and unhelpful.<br /> <br /> During the survey itself, the person on-site was pleasant, but it took a total of 15 minutes to complete, which seemed excessive considering the price we paid - £102. To make matters worse, the survey report stated that we needed woodworm treatment, even though it hadn't been discussed or observed during the survey. Thankfully, when I sought another quote, a different company confirmed that woodworm treatment was unnecessary, and the price we paid for the survey didn't make sense.<br /> <br /> In terms of pricing, Ladybird charges £95 for a similar service that other companies typically charge hundreds, and sometimes even thousands, of pounds for, especially when a guarantee is involved. We decided to proceed with Ladybird despite our concerns, simply because we wanted to move in. However, when I called the firm to inquire about a quote for the full works, I was met with rudeness and aggression from a staff member once again. Not only did she shout at a child in the background, which was incredibly off-putting, but she also responded to my request in a condescending tone and promised to send the quote before 5 pm. When I followed up via email to ask about any guarantees, her response was once again rude, stating that the company didn't offer any guarantees and that it was entirely up to me whether I took their recommendations or not.<br /> <br /> Overall, I am shocked by the unprofessionalism of this firm, especially considering that I later discovered I had been dealing directly with the owner. I highly recommend avoiding them entirely. For reference, I chose another firm who provided professional and polite service. During their free on-site survey, they spent a thorough 45 minutes conducting a comprehensive check. In comparison, the service provided by this firm was terrible, overpriced, and of poor quality. I leave it up to the reader to decide how they interpret these comments, but personally, I would strongly advise against engaging with this company.</p> <ul class="list-inline small text-muted"> <li class="list-inline-item"><i class="fa fa-calendar"></i> Wednesday 6th March 2024</li> <li class="list-inline-item"><i class="fa fa-user"></i> Ed Omosanya</li> </ul> <div class="reply alert alert-light border"><small><strong>Reply from Lady Bug Pest Control</strong></small><br>This guy just doesnt give up - he is out to ruin my reputation - He really does have issues - he has put a similar review on google <br /> <br /> What people dont realise when reading this is that this guy was so rude to my staff it was unbelievable and no one should put up with that<br /> <br /> This guy also knew the cost of the new home survey before booking us in, so if he wanted it for free why did he then proceed to use us. <br /> <br /> Also my technician had to climb out of a window because the lady who met the technician on site did not have the key to the back door. This guy was not even on site. <br /> <br /> We knew from the start that this was going to be one of those customers, however my staff always give people benefit of the doubt in case the customer has had a bad day, in this instance i think this customer has a bad day every day and goes out of his way to be rude and a bully. <br /> <br /> We have tried our best to accommodate this customers needs and requirements but no matter what we said it was rude <br /> <br /> My office staff work from home and there may be the odd times when a child may be heard in the background, however the office staff in question did not shout at her daughter, she did in the end run out of patience with this customer and raised her voice slightly before ending the call. <br /> <br /> This guy never spoke to me at all and communication was always with the office staff. If i had spoken to him then yes i probably would have been rude because i will not tolerate any bullyish behaviour from anyone <br /> <br /> I am glad he has got his holes filled and i do hope the company that done it is aware that if this customer gets a pest he will be straight on you to fix it out for free especially if you offered a guarantee <br /> <br /> Now to wait and see the next review platform to notify me of getting another bad review from this guy as he seams to have a lot of time on his hands apart from being at the job he was supposed to be at. Typical keyboard warrior </div> </div> <div class="review-item pb-5" data-rating="5"> <div class="stars mb-2"> <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i> </div> <h4>Squirrels</h4> <p class="py-2">Massive thank you for the swift and professional way Vicki dealt with my mother in law's squirrels in her loft. </p> <ul class="list-inline small text-muted"> <li class="list-inline-item"><i class="fa fa-calendar"></i> Monday 30th October 2017</li> <li class="list-inline-item"><i class="fa fa-user"></i> Louise Thompson</li> </ul> </div> <div class="review-item pb-5" data-rating="5"> <div class="stars mb-2"> <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i> </div> <h4>Brilliant</h4> <p class="py-2">We had a rat problem in our block of flats. Lady Bug did a careful survey of our flat, and left traps.<br /> <br /> Unfortunately a different pest controller was used in our neighbours flat, and they used poison - something Lady Bug said is an absolute last resort. This meant a rat crawled into our inaccessible ceiling void and died. If you have ever smelled decomposing rat then you'll know how utterly disgusting this is.<br /> <br /> I cannot recommend Lady Bug's knowledge, care and level of service highly enough.</p> <ul class="list-inline small text-muted"> <li class="list-inline-item"><i class="fa fa-calendar"></i> Saturday 28th October 2017</li> <li class="list-inline-item"><i class="fa fa-user"></i> John Pawson</li> </ul> </div> <div class="review-item pb-5" data-rating="5"> <div class="stars mb-2"> <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i> </div> <h4>Rats Nest</h4> <p class="py-2">We have used Lady Bug a number of times now.<br /> <br /> Thank you for the quick & efficient service for dealing with a rats nest on this occasion. <br /> <br /> Highly recommend</p> <ul class="list-inline small text-muted"> <li class="list-inline-item"><i class="fa fa-calendar"></i> Wednesday 3rd May 2017</li> <li class="list-inline-item"><i class="fa fa-user"></i> Tony Ward</li> </ul> </div> <div class="review-item pb-5" data-rating="5"> <div class="stars mb-2"> <i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i><i class="fas fa-star"></i> </div> <h4>HIGHLY RECOMMENDED</h4> <p class="py-2">Brilliant, cost effective, knowledgeable, genuine and complete solution for your pest control. Don't bother looking any further Vicki will solve your pest problems with no mess and no fuss! HIGHLY RECOMMENDED</p> <ul class="list-inline small text-muted"> <li class="list-inline-item"><i class="fa fa-calendar"></i> Friday 27th January 2017</li> <li class="list-inline-item"><i class="fa fa-user"></i> Louise McIntosh</li> </ul> </div> </div> </div> </section> <script> document.addEventListener('DOMContentLoaded', function () { const checkboxes = document.querySelectorAll('.filter-checkbox'); const reviews = document.querySelectorAll('.review-item'); function updateFilter() { const checkedRatings = Array.from(checkboxes) .filter(cb => cb.checked) .map(cb => cb.getAttribute('data-rating')); reviews.forEach(review => { const rating = review.getAttribute('data-rating'); const show = checkedRatings.length === 0 || checkedRatings.includes(rating); review.style.display = show ? 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